IP Relay

Now this one's a bit hard.

I've always been in a normal setting. A two way communication job where it only involves me (as an agent), and my customer. Now, I'm in a 3-way communication where aside from me, and my deaf-mute customer, I have a receiver on the other end.

The only thing which make it a bit easier (than being a financial agent) is I don't have to maintain or hit any stat. No AHT (Average Handling Time), CSAT (Customer Satisfaction)... only Accuracy, and QC (Quality Control).

It's much better though, only have to fight boredom for our station is entirely a cubicle. No one to talk to, calls are not recorded (QC's being monitored on side by side barging), entirely different. But it's worth it... high compensation, no customers cursing on you, no need to interfere with the conversation, friendly environment, accommodating supervisor... it's great, everything is great.

Certification?

It's our phone certification today... I'm not confident that I would pass this one. Even if i did, I don't think this one would work out for me.

I'm so nervous... and the agony is killing me.

What aggravates it most is that I just receive an sms from my very close guy friend here in the training, and he told me that I he wouldn't be able to pursue on this one because of some previous health issue. Our account made actually a big deal of it that's why he was pulled out of the training.

He's the only guy that I can talk to during the training. Most of my company are girls.

I miss him...

Exhausted

My first week of probi period on my new work was so exhausting...

Queuing I might say. I was just done with a call, and here comes another. I only got to drink water during my break, sometimes on unscheduled break. However, I enjoy it... the job. Even though at times I got an irate caller, most of the call are customers who are jolly, they laugh even if there is nothing to laugh about... it's feels great, especially if I got to resolve the issue of the the customer.

I guess this what it really feels like being a customer service representative. Exhausting, yet fun. Challenging, and I'm up to it.

I love it...