IP Relay

Now this one's a bit hard.

I've always been in a normal setting. A two way communication job where it only involves me (as an agent), and my customer. Now, I'm in a 3-way communication where aside from me, and my deaf-mute customer, I have a receiver on the other end.

The only thing which make it a bit easier (than being a financial agent) is I don't have to maintain or hit any stat. No AHT (Average Handling Time), CSAT (Customer Satisfaction)... only Accuracy, and QC (Quality Control).

It's much better though, only have to fight boredom for our station is entirely a cubicle. No one to talk to, calls are not recorded (QC's being monitored on side by side barging), entirely different. But it's worth it... high compensation, no customers cursing on you, no need to interfere with the conversation, friendly environment, accommodating supervisor... it's great, everything is great.

A Day With Kay...

I woke up in the morning feeling refreshed for (1) it is my 20th bday today, (2) I'll be meeting my friend Kay later this afternoon.

It's just a typical day though. Just cooked food, finalized my articles, and organized my reports. So much stress but still, I keep positive and jolly for I have something to think ahead of.

After lunch, I meet up with Kay at Robinbsons Galeria. While shopping we talked about how's life treating us, work stuffs, and issues I had missed since I left our company. It was quite overwhelming, and shocking about those issue esp. the big revamp that had ever happened so far.

I really had a great time with Kay. Well, technically I always had fun whenever I'm with her. It's just that today, is just an extraordinary day with her.

Thanks babe...