Now this one's a bit hard.
I've always been in a normal setting. A two way communication job where it only involves me (as an agent), and my customer. Now, I'm in a 3-way communication where aside from me, and my deaf-mute customer, I have a receiver on the other end.
The only thing which make it a bit easier (than being a financial agent) is I don't have to maintain or hit any stat. No AHT (Average Handling Time), CSAT (Customer Satisfaction)... only Accuracy, and QC (Quality Control).
It's much better though, only have to fight boredom for our station is entirely a cubicle. No one to talk to, calls are not recorded (QC's being monitored on side by side barging), entirely different. But it's worth it... high compensation, no customers cursing on you, no need to interfere with the conversation, friendly environment, accommodating supervisor... it's great, everything is great.
About Me
- GinSceneThor
- I am a type of person who smiles a lot and appreciates anything that catches my eye especially paintings I love to laugh (especially when Im with MAH SISTER ARA), dance (dancing is my passion), act(thats why I joined a theater group), sing(even though my voice isnt good for singing), read books(fiction and literature), movies(I love watching flicks, any genre), write(love to write anything that my mind shouts), paintings(I really appreciate and love paintings but my friends doesnt know that), and most of all I love to sleep!!!! I hate pretenders and posers, someone who thinks and act like s/hes in the limelight, demanding, SCAPEGOAT, and most of all HOLDAPERS and SNATCHERS!! (Die! You Criminal!!!) -born on d 1stday of d 7th month. -4'11 in height -Freelance Writer
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